Corporate Central is committed to helping our member credit unions be wildly successful. Like many credit unions, we measure member experience with direct surveys. In late 2023, we sent out a membership survey to gain valuable insight into how members view their relationship with Corporate Central. Member surveys are a key method for gathering feedback and understanding what drives member loyalty. The results are measured by a scoring method called Net Promoter Score (NPS).
Our 2023 NPS was 85.41. This was our highest score to date and far surpasses the industry average of 62.42. Wider NPS standards only classify organizations as excellent once they have earned a score of 50. An NPS of 70 classifies the organization as world-class. We are immensely proud of this score as it demonstrates we are providing the services and products our members value.
Read some of the comments from our members:
- “Quick responsive rates, personable team members, and overall impression that the teams at Corporate Central are there to help us with any and all needs.”
- “Both member services and the investments department have exceeded my expectations. Any issues that arise are always addressed by staff.”
- “The trust that is built between Corporate Central and its members is significant. I never worry about Corporate Central because they do everything the right way.”
- “Corporate Central provides small credit unions with the support that bigger credit unions expect.”
- “Everyone I’ve met at Corporate Central has gone above and beyond expectations to provide information, opinions, and tools to help us succeed.”
- “Great products and services. Corporate Central is a trusted partner. Love the staff!”
Member success is at the heart of everything we do at Corporate Central. Book a meeting with us today to explore how we can partner with you to help your credit union be wildly successful.
Editor’s Note: Book a meeting link: https://outlook.office365.com/book/CorporateCentralCreditUnion1@corpcu.com/
